Last updated November 7, 2026
Introduction
Welcome to Coachable. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application.
Information We Collect
We collect the following types of information:
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Account Information: Email address and password when you create an account
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Profile Information: Name, profile photo, and fitness goals you choose to provide
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Health Data: Weight entries, nutrition logs, meal photos, and fitness metrics you input or sync from health apps
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Usage Data: How you interact with the app to improve our services
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Device Information: Device type, operating system, and app version for technical support
How We Use Your Information
We use your information to:
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Provide and maintain our fitness coaching services
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Track and display your nutrition and fitness progress
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Enable coach-client communication and collaboration
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Send you important updates about your account or the app
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Improve and personalize your experience
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Ensure the security of your account
Health and Fitness Data
Coachable may access health data from Apple HealthKit or Google Health Connect with your explicit permission. This data is used solely to provide you with a comprehensive view of your fitness journey within the app. We do not sell, share, or use your health data for advertising purposes. You can revoke health data access at any time through your device settings.
Data Sharing
We do not sell your personal information. We may share your data only in these circumstances:
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With your coach (if you are a client) to enable coaching services
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With service providers who help us operate the app (e.g., cloud hosting, crash reporting through Sentry, which receives device and error details when the app crashes, and the AI providers described under AI Processing)
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With an AI assistant that you, or your coach, choose to connect (see AI Processing)
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When required by law or to protect our legal rights
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With your explicit consent
AI Processing
When you log a meal from a photo, a voice note or a description, the photo, audio or text is sent to an AI provider (such as Google Gemini or OpenAI) to estimate what you ate. Voice notes in messages may be transcribed the same way. The provider processes it to return that result.
You can also connect an AI assistant you use, such as Claude or ChatGPT, to your Coachable account. Before anything is shared, you see exactly what it can read and you approve it. What it reads is then handled by that provider under its own privacy policy. You must be 18 or older, a coach can turn this off for their clients, and you can disconnect it at any time from the assistant's settings.
A coach can connect an AI assistant to their own Coachable account in the same way. It can then read what the coach can see about their clients, such as profile details (including age, sex and allergies), logged meals and meal photos, meal plans, weight, steps, training, check-ins and progress photos, messages with the coach, and the coach's own notes, so that information is handled by the coach's chosen provider too. A client's own connection can only read. A coach's connection reads unless the coach turns on changes: then it can draft changes, including to your plan, training, check-ins and messages to you, which the coach approves in Coachable, or apply them directly in areas the coach chooses. Every change it makes is recorded with what it replaced.
Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us at support@coachablelabs.app.
Your Rights
Depending on your location, you may have the following rights:
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Access and receive a copy of your personal data
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Correct inaccurate personal data
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Request deletion of your personal data
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Object to or restrict processing of your data
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Withdraw consent at any time
To exercise these rights, please contact us at support@coachablelabs.app.
Children's Privacy
Coachable is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Third-Party Services
Our app may contain links to third-party services or integrate with external platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
support@coachablelabs.app
Coachable - Your Fitness Journey Partner
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